Life Time Grantee (where applicable)
Goods made from recycled sailcloth are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, we will either repair the product without charge, or replace it at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use.
Damaged or Defective Goods
If you receive an item that is damaged or defective, we will either replace the goods (or the faulty part of the item) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).
Parcels delivered by Royal Mail First Class should arrive the next day, packages delivered by Parcel Force take 2 working days. Packages over 2.5 kg in weight will be sent by courier on a next day delivery. Many of our goods are made to order and so we aim to dispatch goods within 7 to 10 working days.
For addresses that are not on the UK mainland such as the Isles of Scilly, Isle of Man, Northern Ireland, Channel Islands and the Highlands and Islands of Scotland, there may be a surcharge.
If you do not supply an address, we will deliver the goods to the credit card address you provide us with. Please take care when entering your details as we cannot accept liability for non delivery of items as a result of incorrect information entered by yourself. In the event that you are not available to receive the goods at the point when they were delivered, you will be responsible for making arrangements to receive the goods if they are held at the post office or delivery company's depot.
We hope that you will be delighted with your purchases from us. If for some reason you are not happy with an item, we will exchange or refund it as long as you return the product to us in its original condition within seven days of receipt. Because you have cancelled the Contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
We suggest that you ask for proof of postage from the post office for any goods you return. Postage will only be refunded if the item is faulty or not as ordered.
To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. You do not have any right to cancel a Contract for any of bespoke or customized products.